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Payment Methods:
We accept Visa, Master card, Discover Card and American Express. You may also send us a money order or cashiers check. Keep in mind that checks and money orders may delay your shipment by up to 7 business days.

Shipping Methods:
All in items are processed the next business day after your order. We ship all packages through USPS priority mail with insurance and tracking. We also offer 3 day, 2 day and overnight delivery via Fedex, if so desired. In the unlikely event your item is out of stock, we will contact you and let you know the length of time it will take.

Returns and Refunds:

We are so sure you will like our product we offer a 30 day money back guarantee, less shipping. Even if you have opened the package and tried Drink S.O.S. and are not completely satisfied with the results we will still refund you your money back.

Refunds will be credited back to the same credit card that was used to purchase the item.

Before returning your product, please fill out the returns form. Then ship your products to our returns warehouse. The return warehouse address will be displayed once the returns form has been completed. Do not ship your returns to any other addresses as they will not be processed.

Here are the rules to follow for your return:

You must request a return for refund within 30 days after the invoice date. No refunds after 30 days. Each return MUST have a RMA number, the "Return Merchandise Authorization" number. Please write down the RMA number outside of the box when you return your merchandise. To Request RMA #, fill out the returns form. If you receive the wrong product or a damaged product, simply get a RMA Number and send it back to us and we will ship a replacement out to you free of charge. If you changed your mind and want to exchange the product for another one, we can do this with no problem. Because of our extremely low profit margins, we must charge you shipping for the second shipment. Just return the product back to us with a note asking for the exchange. Any fee or credit will be put on your credit card. If you want to return a product that you were unsatisfied with or changed your mind on. A 15% restocking fee may be applied to all returns for a refund if the return is a result of your error.

One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request for a different RMA number for your returns. When returning product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Positive Health Products will not be responsible for any shipping loss from your side. The shipping fee is non-refundable. Buyer is always responsible for return shipping costs and insurance. Hence Positive Health Products.com will not reimburse any customer return shipping cost. Please allow 5-10 business days to process your return.

Positive Health Products reserves the right to refuse the returns that do not comply with our return policy.

Please note that not all items are covered by our return policy.

We suggest you read the complete return policy before you make your purchase.

Return Policy for Refunds:

You may return most items sold by Positive Health Products within 30 days from the invoice date for a full refund. Please include the following information: a copy of your invoice; if you don't have the invoice, then please include a note with your order number or RMA number. A 15% restocking fee may be applied to all returns for a refund if the return is a result of your error.

Return Shipping Cost:

In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange.

Restocking Fee:

A 15% restocking fee will be applied to all returns for refund if the return is the result of your error. Shipping charges are non-refundable.

Canceled order or address errors:

Cancelled order must be called in before 11 a.m. PST to avoid cancellation fee (shipping cost), no email accepted. For any refused package or any returns to PositiveHealthProducts.com due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card with less shipping charge.

Return Procedure:

You must obtain a Return Merchandise Authorization (RMA) number within the guarantee return period for the products, and all RMA must be obtained by completing the returns form

PositiveHealthProducts.com will not accept returns without prior authorization or a RMA number. RMA numbers are valid for 15 days. All RMA numbers should be displayed on the shipping box.

Customers are solely responsible for shipping any returned products to Positive Health Products' returns warehouse. The return warehouse address will be displayed once the returns form has been completed. Customers agree not ship your returns to any other addresses as they will not be processed. Customers agree to pay all shipping charges and accept all risk of loss for the return products during shipment. Customer agrees that all returned products will be 100% complete and will include the original packaging material, manuals and other accessories provided by the manufacture. Positive Health Products will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. Please allow 5to 10 business days to process your returns.

 

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